Existing Borrower Resources

Thank you for being a valued customer! We know repaying student loans can be a confusing experience. There is help!

Brazos Higher Education subcontracts the day to day handling and administration of your student loans on behalf of your lender to third party loan servicers. It is important to maintain contact with your loan servicer. As your circumstances change over the life of your loan, your loan servicer may be able to help.

As the company with the most information about the handling and options on your loan(s), your third party loan servicer should always be your first and primary contact and resource for all questions about your loan(s).

Below is a list of loan servicers, including their websites and contact information.


ACS-Xerox

1-800-835-4611



AES-PHEAA

1-800-233-0557



Firstmark

1-888-538-7378



Great Lakes

1-800-236-4300



Navient/SLMA

1-888-272-5543



Nelnet

1-888-486-4722



Who Is My Loan Servicer?

Not sure who to contact? There are a number of ways you can find the loan servicer for your loan(s):

1. Check your monthly billing statement – your billing statement comes from your loan servicer and will contain all relevant contact information.

2. For federal loans, the National Student Loan Data System (NSLDS) is a tool that can be used to find out what federal loans you have. NSLDS will also identify your loan servicer for each of your loan(s). Visit the NSLDS website or call at 1-800-FED-AID.


Still Don't Know Who to Contact?

If you are still having trouble identifying your loan servicer, you can contact Customer Relations and we can provide you information about your loan servicer. Please provide your full name in the email. For security purposes, do not provide any other personally identifiable information.




BRAZOS RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. Brazos loans are private loans and do not have the same repayment options that the federal loan program offers such as Income Based Repayment or Income Contingent Repayment or PAYE. Program restrictions, other terms, and conditions apply. All loans are subject to individual approval and adherence to eligibility requirements and underwriting guidelines. Not all borrowers receive the lowest rate. If approved, your actual rate will be within the range of rates listed in this website and will depend on a variety of factors, including whether your loan has a fixed or variable interest rate, the term of the loan and your credit score. Rates and Terms are subject to change at any time without notice. Brazos loans are originated by Brazos Education Lending Corporation.

None of the information contained in this website constitutes a recommendation, solicitation or offer by Brazos or Brazos Higher Education to buy or sell any securities or other financial instruments or other assets or provide any investment advice or service.


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